I think that what upsets me most is the fact they were from the BBC. Putting aside the huge fact that the BBC is publicly funded, the BBC is considered to be the standard bearer for journalism & ethical practices. When stories about wiretapping and hacking come out, it's Murdoch, not the BBC, behind it. The Jimmy Savile cover-up damaged the BBC's reputation a bit, but it's still a surprise to see stories like this. Have standards fallen at the BBC? And if so, why?
On the other hand, it's possible that both the Savile story and this one were both encouraged in the media, in order to make the BBC look bad on purpose. The Conservatives don't like the BBC or the NHS, and even though they are stuck with both institutions due to overwhelming public support, they're not happy about it. Stories like this one, and NHS-related scandals, are the only way they can chip away at these institutions, because they diminish public support.